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Privacy Policy
You should never be concerned that the information you provide, to Airlie Beach Computers, will be sold to third parties or made accessible to people you donÕt want to see it.
1. Introduction
2. What Information?
3. Use of Information
4. Security
5. Other Disclosure
6. Access & Correction
7. Children's Privacy
8. Complaints
1. Introduction
1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Airlie Beach Computers has therefore adopted data protection policies with respect to your privacy and security. Airlie Beach Computers Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. We have based our policy upon the Internet Industry of Australia's (IIA) draft Privacy Code of Practice, which adopts internationally recognised Privacy protection standards (such as the 'Safe Harbour' principles required by most European countries). The IIA Code also covers the requirements of the new Australian Privacy legislation.
1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer.
1.3 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of Airlie Beach Computers.
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information?
Airlie Beach Computers collects different information about you at different times. There are four broad categories of information that we collect from you:
2.1 Information we require to supply our services
(a) When you first sign up or contract with Airlie Beach Computers for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts, and credit card details (if you are paying via credit). We may also ask for your age and gender.
(b) We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2.2 Non personally identifying information
(a) In addition to the information you specifically provide above, Airlie Beach Computers operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
(b) We also use 'cookies'. Cookies are pieces of information that a web site can transfer to an individual's computer in order to allow that web site to store information about user preferences. We use cookies which expire once the visitor leaves our web site. Cookies are used to collect session ID's. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Airlie Beach Computers products and services.
2.4 Personal information stored on this web site
Airlie Beach Computers will have personal information stored on our servers due to the fact that we accept customer orders and provide customer accounts for this web site. Any information that is submitted to or collected by this web site will be physically located on an Airlie Beach Computers server. This information, whether voluntarily provided or not, will not be used or released by Airlie Beach Computers in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
3. Use of Information?
3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:
a) technical support
b) billing and credit control
c) sales support
d) product upgrades and information
3.2 You may stop the delivery of future promotional email and post from Airlie Beach Computers by following the specific instructions in the email or post you receive. These instructions will tell you how to remove your name from our promotional email and post list.
3.3 We may use your personal information to:
(a) contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.
(b) identify the source of new customers to Airlie Beach Computers;
(c) monitor and address complaints, other feedback, and to resolve disputes;
(d) in the case of credit cards, to bill you for services;
(e) in the case of ABNs, to verify your identity;
(f) maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within six months after having terminated your account;
(g) monitor your compliance with our various Policies and other Terms and Conditions;
(h) comply with our reporting and other obligations to third party licensors (such as reporting to software suppliers the number and identity of software licenses we have issued as part of our products).
3.4 We will treat all information we collect from you as strictly confidential. Airlie Beach Computers does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Airlie Beach Computers) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your consent, only if:
(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
(b) to protect and defend the rights or property of Airlie Beach Computers;
(c) if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
(d) if we sell our business or part of it; and
(e) in extreme circumstances, to protect the personal safety of users of
Airlie Beach Computers services, its web site, our staff or the public.
4. Security
4.1 Airlie Beach Computers has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.2 When you provide your details via our secure web browser (SSL Security), your information is encrypted. For this reason, it is safe to transmit your credit card number over the internet, although no data transmission can be absolutely guaranteed as secure. Please note that this encryption is only available when you use our secure web browser (SSL Security) for completing your order/s or when accessing the 'My Account' and 'Competition' sections.
4.3 If you do not wish to provide your credit card details over the internet when buying from Airlie Beach Computers you can request and complete the "print and fax order form" or phone us with your details and for further instruction.
5. Other Disclosure
5.1 You might provide personal information through your participation in chat sessions, message boards, email exchanges or newsgroups accessed via Airlie Beach Computers, or another service provided by Airlie Beach Computers. This information is public and immediately available to anyone who has access to such a site; it is not private. Airlie Beach Computers urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
6. Access & Correction
6.1 From time to time you may need to update your personal information. We keep this information in a secure environment. In order to amend any of your personal information, you will need to login to the ŌMy AccountÕ section on our web site or contact us by telephone, email or in person.
6.2 If you contact us via telephone, email or in person, you will need to answer a few security questions before any personal information is revealed or amended.
7. Children's Privacy
Airlie Beach Computers does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the internet.
8. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on (07) 4946 4695 or via privacy@airliebeachcomputers.com. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.
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